Real Time Translator
FAQ

We have categorized common questions for your convenience. If you have any additional questions, please feel free to contact us.

INTRODUCTION

About Introduction

Can we have a free trial before purchasing?: Yes. You can use a free trial with the same features as the full version for 50 hours over 2 weeks.
Can you provide a security checklist before the free trial?: Yes, we can provide that. Please feel free to contact us.
Please explain the licensing and billing system.: Our billing structure is based on prepaid usage hours.
One contract includes access to the Desktop edition, Web edition, and Teams edition. There is no limit to the number of users per contract. Any number of users can access the service. Please contact us for details about our pricing plans.
How do I renew the license?: To ensure smooth usage, we offer an automatic renewal option for licenses.

SYSTEM

How many languages are supported?: We support recognition of 138 languages and translation of 131 languages.
This includes a wide variety of languages such as Japanese, English, French, German, Vietnamese, Chinese, and many more.
Are conversation and summary contents used for AI learning?: No. Conversations and summaries are securely handled and never used for secondary purposes or learning.
Can it be used in web conferences like Zoom, Teams, and Webex?: Yes, it can be used with these web conferencing platforms.
Can it be used for watching overseas webinars and videos like YouTube?: Yes. You can watch international webinars or videos while using Real Time Translator for transcription and translation on your own device.
Are the transcription and translation results visible only to me?: There is a feature that allows you to share transcription and translation results with your colleagues internally and externally.

SUPPORT

What is your support system?: Sales Support: Available via email, phone, and web meetings.
Product Support: Please contact us via email through your company's administrator. We also provide troubleshooting if necessary.
Support hours are from 10:00 AM to 6:00 PM (Japan Time) on weekdays.
Do you have product manuals?: Yes, we provide product manuals, FAQs, and use case materials.
What languages are supported for customer support?: We provide support in Japanese and English.